Real-time Voice Translation for Contact-Centre Calls

What we do

Loquify AI enables real-time bilingual conversations in contact centers. Agents and customers each speak their own language while Loquify translates both ways in near real time using speech recognition, machine translation, and text-to-speech.

Loquify integrates with cloud contact center platforms (CCaaS) such as Twilio Flex, Genesys Cloud, Five9, and Amazon Connect to capture call audio, translate it with AI, and play the translated speech to the other party in near real time.

Problems we solve

This eliminates costly, hard-to-scale bilingual staffing and interpreter transfers that slow calls. By leveraging recent advances in AI, Loquify delivers cost-effective, on-demand translation that reduces handle time and repeat contacts.

Target audience

Enterprise contact centers & BPOs with Spanish↔English queues.

Stage

Private beta (MVP in development); Pilot-ready in 3 months. more details