Loquify provides high-fidelity, low-latency voice translation with built-in noise suppression and accent neutralization. Engineered to perform on the edge—delivering crystal clear audio even on unstable BPO networks.
Our edge-optimized audio pipeline adapts to real-world network volatility, keeping conversations clear and in sync even on unstable BPO networks.
Our engine continuously monitors network quality and automatically adjusts audio processing to keep calls stable and intelligible, even when conditions degrade.
No new hardware. No agent software. No workflow changes.
Loquify runs in the media path between your CCaaS and your agents, so everything works exactly as it does today—just with cleaner, bilingual audio.
Audio is streamed and processed in-memory, and Loquify never uses your call recordings to train models.
"The only thing your agents notice is how calls sound—not how they work."
Behind the scenes, your CCaaS platform (e.g., Vonage, Genesys) routes the audio for selected queues through Loquify in the media path. We clean or translate the stream and send it straight back to your agents — while routing, screens, QA, and WFM continue to run exactly as they do today.
Media Path (Audio)
Loquify stabilizes, cleans, and translates audio here.
Signaling (Desktop/Data)
Screens, CTI, QA, WFM stay with your CCaaS.
The Agent
Hears clearer audio. Uses the same desktop.
Most AI translation fails not because the model is bad, but because the input audio is already damaged by jitter, packet loss, and unstable BPO networks. Loquify uses a proprietary real-time orchestration layer that stabilizes the stream and keeps latency predictable.
| Metric | Standard VoIP | Loquify Core |
|---|---|---|
| Jitter Handling | Static jitter buffer | Adaptive jitter smoothing |
| Pipeline Logic | No awareness (STT/MT/TTS) | Latency-aware orchestration |
| Call Smoothness | Gaps and choppiness during spikes | Smoothed audio during network spikes |